When you present your AAA membership card, you are entitled to:
Free Maintenance Inspection -- When your vehicle is serviced by this business, upon request, your vehicle will be inspected at no charge for items most frequently contributing to roadside breakdowns, and you will receive a written recommendation of any needed maintenance or repairs. (By appointment only, and vehicle must be in for repair on a pay ticket.)
Written Estimate -- Upon request, you will be provided a written estimate of the cost of all work to be performed on your vehicle. The cost of work performed may not exceed the written estimate by more than 10 percent, unless authorized by you in advance. (Local and state regulations will take precedence regarding notification of repair costs.)
Warranty -- Repairs, including parts and labor, are covered by a warranty of one (1) year or 12,000 miles, whichever comes first.* (Certain restrictions apply.)
Returned Parts -- As evidence of work performed, all replaced parts are returned to you, upon request, with the exception of those that must be returned to the manufacturer under a warranty or exchange program.
Dispute Resolution -- AAA will investigate any dispute between a member and this business. AAA's resolution decision will be accepted by this business. You are not bound by AAA's decision and may seek recourse through other avenues. Click here to submit your complaints or comments.
Or, you can call Automotive Services directly at 800-352-5382 x.4819.
Lastly, you can mail a complaint to:
AAA Arizona Member Relations
P.O. Box 33119
Phoenix, AZ 85067.
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